Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the website Rahi(the “Website”) and your purchase of products from [Your Business Name](“we,” “us,” “our”).

By accessing this Website, creating an account, or placing an order, you (“you,” “your,” “Customer”) agree to be bound by these Terms, our Privacy Policy, Refund & Cancellation Policy, and Shipping Policy (collectively, the “Agreement”). If you do not agree with any part of these Terms, you must not use this Website or place any orders.

By using this Website, you represent that you are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian. You agree to provide accurate, current, and complete information during the registration and checkout process.

When you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts at our discretion.

We strive to display accurate product descriptions, images, pricing, and availability. However, we do not guarantee that product descriptions, colours, or other content are completely accurate, reliable, or error-free. Minor variations in colour, weight, and design may occur due to the handcrafted nature of our products and differences in screen displays.

All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We reserve the right to modify prices at any time without prior notice.

Placing a product in your cart or completing the checkout process constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, pricing errors, or suspected fraud.

We will confirm acceptance of your order by sending a confirmation email with your order details. A contract between us is formed only when we send this confirmation.

We accept payments via Credit & Debit Cards, UPI, Net Banking, and EMI options through our secure payment gateway Razorpay. By providing payment information, you represent that you are authorized to use the payment method.

All transactions are processed securely. We do not store your card or banking details on our servers.

Shipping terms, timelines, and charges are outlined in our Shipping & Delivery Policy. Risk of loss and title for products pass to you upon delivery.

Our return, refund, and cancellation terms are outlined in our Refund & Cancellation Policy.

All content on this Website — including text, images, logos, designs, graphics, product photographs, and software — is the property of [Your Business Name] or its content suppliers and is protected by Indian and international copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, transmit, or use any content from this Website for commercial purposes without our prior written consent.

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to any part of the Website
• Interfere with the proper functioning of the Website
• Upload or transmit viruses, malware, or any malicious code
• Use any automated means (bots, scrapers) to access or collect data from the Website
• Impersonate any person or entity

To the maximum extent permitted by applicable law, [Your Business Name] shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or purchase of products. Our total liability for any claim arising from these Terms or your purchase is limited to the amount paid by you for the product giving rise to the claim.

You agree to indemnify, defend, and hold harmless [Your Business Name], its directors, employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms or your misuse of the Website.

We reserve the right to suspend or terminate your access to the Website and refuse service at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts in [City], [State].

In the event of a dispute, we encourage you to contact us first to seek a resolution. If the dispute cannot be resolved amicably, it shall be settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in [City] by a sole arbitrator appointed jointly by both parties.

In compliance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, any grievances or complaints may be addressed to:

For questions about these Terms, please contact us at hello@rahi.com.