Privacy Policy

[Your Business Name](“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or make a purchase.

By using our Website, you consent to the practices described in this policy. If you do not agree, please do not use our Website.

We may collect the following types of information:

We use your information for the following purposes:

• To process and fulfil your orders
• To communicate with you about your orders and account
• To provide customer support and respond to inquiries
• To improve our Website, products, and services
• To send marketing communications (only with your consent)
• To comply with legal and regulatory obligations
• To prevent fraud and ensure the security of our platform

We process your personal data on one or more of the following lawful grounds:

• Performance of a contract: To fulfil your orders and provide services you request
• Legal obligation: To comply with tax, accounting, and regulatory requirements
• Legitimate interests: To improve our services, prevent fraud, and ensure security
• Consent: For marketing communications where required by law

We do not sell your personal information to third parties. We may share your data with trusted service providers who help us operate our business, including:

• Payment processors (Razorpay)
• Shipping and logistics partners
• Email and communication services
• Analytics providers

These third parties are contractually obligated to protect your data and use it only for the services they provide to us.

We may also disclose your information if required by law or to protect our rights, property, or safety.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. When no longer needed, your data will be securely deleted or anonymized.

Under the Digital Personal Data Protection Act, 2023 and applicable laws, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data, subject to legal exceptions
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Grievance: Lodge a complaint with our Grievance Officer

To exercise any of these rights, please contact us at hello@rahi.com. We will respond to your request within a reasonable timeframe.

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and understand where our visitors come from. Cookies are small text files stored on your device by your web browser.

We use the following types of cookies:

• Essential cookies: Required for the Website to function properly (e.g., cart, login)
• Analytics cookies: Help us understand how visitors interact with our Website
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Website. By continuing to use our Website, you consent to our use of cookies.

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, secure servers, and restricted access to personal information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

In compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address any concerns regarding your personal data:

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: